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Your Rights and Our Legal Framework

Using 4tk4 means you agree to the conditions set out here — covering account eligibility, jurisdictional access, and how we handle your data and payments via bKash, Nagad, and Rocket.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket payment termsData handling and retentionUser rights and contact paths
4tk4 Your Rights and Our Legal Framework
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take account security seriously. Your login credentials are protected with OTP verification on each session, and payment details linked to bKash, Nagad, or Rocket are never stored beyond what is needed for transaction verification. Here is how we approach the key areas of data and account governance.

Data Handling We collect only what is needed to run your account — your contact details, payment method identifiers, and transaction records. We do not sell this data to third parties.
Cookie Use Cookies on 4tk4 track session state and lobby preferences. You can manage cookie settings through your browser at any time. Disabling cookies may affect lobby navigation and login persistence.
Account Security Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised session, go to Account Settings and use the secure logout option immediately, then contact support.
Data Retention and Requests We retain account and transaction data for as long as required under applicable rules. To request a copy of your data or ask for account deletion, contact us by email with your account number.
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about your account eligibility, a transaction dispute, or a data request, our support team handles these directly. Use the contact path that suits you — we respond to legal and account queries through the channels below. Response times vary by channel and query type.

Live Chat Open the live chat widget from any page on 4tk4. Use this for account access questions, eligibility queries, or urgent legal clarifications that need a fast response.
Email Support Send detailed legal queries, data requests, or account dispute information to our support email. Include your registered account number and the payment method you use — bKash, Nagad, or Rocket.
Account Help Centre Log in and navigate to Account Settings, then select Help. From there you can submit a formal query, request account data, or flag a concern about eligibility or transactions.

Legal FAQs for 4tk4 Account Holders

These are the questions we hear most from account holders about eligibility, data rights, and legal conditions. If your question is not answered here, reach us through live chat or the account help centre.

Access depends on your local law and the region you are in. We do not confirm legality on your behalf. Check your local legal position before opening or using an account.

If we close your account and a withdrawable balance remains, we return it using the same payment method you deposited with — bKash to bKash, Nagad to Nagad, Rocket to Rocket — subject to verification.

Email our support team with your registered account number and a clear data request. We will confirm receipt and process your request in line with applicable data rules.

Yes. Submit a deletion request by email or through the Account Help Centre. We will confirm the steps, settle any open transactions, and complete the deletion once verification is done.

Payment identifiers for bKash, Nagad, and Rocket are used only to process and verify transactions. We do not store your full wallet credentials or share payment data with unrelated third parties.

Contact support with your account number and the details of the dispute. We review each case. If we cannot resolve it, we will explain the next steps available to you under our conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.